1. Introduction
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
1.1 Who are we?
We are Fintech B2B Marketing Limited, a company registered in the United Kingdom under number No. 12615740. Our address is 52 Anthony Court, Larden Road, London, W3 7DY. You can contact us by post at the above address, by email info@fintechb2bmarketing.com or by telephone on 07530219386.
The contact details of our Data Protection Officer are:
Payal Raina at info@fintechb2bmarketing.com. 52 Anthony Court, Larden Road, London, W3 7DY.
2. How we use your information
2.1 Cookies
When you use our website to browse our offerings and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer.
2.2 When you sign up to our community
2.2.1 What personal data do we collect?
When you subscribe to our community, we ask you for your email address.
2.2.2 Why do we collect this information?
We will use your information to send you our newsletter, which contains information about our latest insights, events, training courses and often includes special offers.
We ask for your consent to do this, and we will only send you our newsletter for as long as you continue to consent.
2.2.3 What do we do with your information?
Your information is stored in our database and is not shared with any third parties. It is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you.
2.2.4 How long do we keep your information for?
Your information is kept for as long as you continue to consent to receive our communication.
2.3 When you submit an enquiry/ contact us via our website
2.3.1 What personal data do we collect?
When you submit an enquiry via the email address provided on the contact us pages of our website, we store your, email address and any additional personal information you provide in the email.
2.3.2 Why do we collect this information?
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
2.3.3 What do we do with your information?
Your enquiry is stored in our email system and processed by the relevant department, depending on the nature of your query. For example, if the enquiry relates to a request for product information it will be passed to the sales team. All our teams are based in the United Kingdom.
We do not use the information you provide to make any automated decisions that might affect you.
2.3.4 How long do we keep your information for?
We keep enquiry emails for three years, after which they are securely archived and kept for seven years, when we delete them. Where relevant, CRM records are kept for three years after the last contact with you or the last time you logged into one of our systems.
2.4 When you request a call back
2.4.1 What personal data do we collect?
When you submit a request for a course adviser to contact you, we ask you for your name, telephone number and email address.
2.4.2 Why do we collect this information?
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
2.4.3 What do we do with your information?
Your enquiry is stored and processed by our team who are based in the UK.
We do not use the information you provide to make any automated decisions that might affect you.
2.4.4 How long do we keep your information for?
We keep enquiry emails for three years, after which they are securely archived and kept for seven years, when we delete them. Where relevant, CRM records are kept for three years after the last contact with you or the last time you logged into one of our systems.
2.5 When you purchase a product from our website
2.5.1 What personal data do we collect?
When you purchase products from us online, we ask you for your name, address, contact telephone number, company name, job title, location, email address, credit card information.
We require this information to process your payment, deliver your products or services and fulfil our contract with you. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. For certain courses relevant data may be shared with awarding bodies for the purpose of certification.
Your information is stored on our website and on our website hosting company’s secure cloud-based server, which are based within the UK/ European Union. Your credit card details are passed to a third-party payment processor which is based in the UK/ EU. We do not retain your credit card number. Where payments are made over a number of instalments, we store a ‘token’ provided by the payment processer. This enables us to collect payments without storing your personal card details.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for a seven years period, after your last contact with us, or the last time you logged into one of our systems, whichever is the latter.
2.6 When you take part in our feedback survey
2.6.1 What personal data do we collect?
When you take part in our feedback survey, we record your name, email address, job title, company name as well as your answers to questions we ask about your opinion of, and use of, our products and services.
2.6.2 Why do we collect this information?
We use this information to develop and improve our products and services and our customer relationships. Some, or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
2.6.3 What do we do with your information?
Your information is stored on our website and on our website hosting secure cloud-based platform, which are based within the UK.
We do not use the information you provide to make any automated decisions that might affect you.
2.6.4 How long do we keep your information for?
You may ask us to remove a testimonial that is based on your feedback from our website at any time.
2.7 Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
2.8 Your right to object
You have the right to opt out of our direct marketing at any point, and we will deal with your request right away. You can unsubscribe from our emails automatically by submitting the unsubscribe form on our website. Alternatively, you can amend your email preferences via our marketing preference form on the website. To opt out of our direct mail or telephone marketing please call us on +44 (0)7530219386 or email at info@fintechb2bmarketing.com
2.9 Data Protection Authority
You have the right to raise a concern or lodge a complaint with a supervisory authority. In the case of residents of the UK please see more information here.
2.10 Data security
To secure your personal information, access to your data is password protected. It is your responsibility to keep your password confidential and not to share this information with anyone.
To protect data stored on Fintech B2B Marketing servers, Fintech B2B Marketing regularly audits our system for possible vulnerabilities and attacks. While Fintech B2B Marketing will implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk.
Fintech B2B Marketing may store and process personal information collected on www.fintechb2bmarketing.com or other Fintech B2B Marketing Web sites in the UK or any other country including outside the European Economic Area (“EEA”) in which B2B Marketing or its affiliates, subsidiaries or agents maintain facilities.
2.11 Use of cookies
Fintech B2B Marketing uses cookies and other third party tracking technologies in our websites and across other websites that help us collect other information about our customers’ and users’ preferences. You can choose to permit or restrict the use of these technologies through your personal browser settings. Fintech B2B Marketing cookies do not contain any personally identifying information.
2.12 Third party data
Fintech B2B Marketing may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful.
This data may be combined with other information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
2.13 Additional information provided to B2B Marketing
We may receive and store other information when submitted to our websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Fintech B2B Marketing.
2.14 Recipients of the data we collect
In some cases we will share the data we collect from you with trusted third party content providers to support our business. We always let you know this before we collect your data, so you can make an informed decision.
Specific cases where we may do this are:
1. Digital content supplied by our partners, e.g. whitepapers, guides, surveys, webinars
In these cases we’ll ask you to complete an online form to gain access to this content. We will always tell you the name of the partner (company) with which we will be sharing the data collected in the form.
2. Offline content delivered by our partners at our face to face events
In these cases you may have attended a presentation or face to face session by one or more of our content partners at one of our events. When you register for these sessions we will always tell you the name of the partner (company) with which we will be sharing the data we collected from you.
2.15 Our expectations of our content partners
Any personal data we share with our content partners is shared only the basis that the data will be used by the partner under a lawful basis of legitimate interest and according to the requirements of the GDPR. We specify this in our contracts with all our content partners.
2.16 Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
Send all report to Safeguarding Officer; info@fintechb2bmarketing.com